FAQ – Frequently Asked Questions

For orders shipped within the European Union, VAT is applied according to the tax rate of the destination country. Our system automatically adjusts the VAT rate during checkout.

For deliveries outside the EU (e.g. Switzerland, Norway, USA, Canada, Australia, Japan), we apply 0% VAT. However, the recipient may be charged local customs duties or import taxes.

The United Kingdom is no longer part of the EU. Orders to the UK are shipped with 0% VAT. However, local taxes, customs duties, or handling fees may apply. We are not responsible for such charges. Please check your local import regulations before placing an order.

Yes, we issue a VAT invoice with every order. EU business customers with a valid EU VAT ID can use the reverse charge mechanism under EU regulations.

We accept card payments, BLIK, bank transfers, PayPal, and instant payments via providers like iMoje. Available methods may vary by country.

Yes, we offer installment plans. This option will appear at checkout if available in your country and for the selected product.

Yes, during selected promotions and for certain products, we offer 0% installment plans. Check the product page or cart for current availability.

Yes. We accept debit and credit cards online. In our physical store, you can pay by cash or BLIK.

We ship with reputable courier services (DPD, FedEx, NovaPost). Shipping cost and delivery time depend on the destination country and are shown at checkout.

Products in stock are shipped within 24–48 hours. For made-to-order items or those with extended lead time, the delivery estimate is displayed on the product page.

Yes, you have the right to return your order within 14 days under EU law. The item must be unused and in original condition. Please see our terms and conditions for details.

Yes, all products are covered by a manufacturer or seller warranty. The warranty period and conditions vary by product – check the product description or contact us for details.

Of course! We assist with installation, configuration, and product usage. We support both beginner and advanced sim racers.

You can reach us via the contact form on our website or by email at [email protected].

Yes, we serve both individual and business clients. We issue VAT invoices, handle bulk orders, and offer support for professional use cases such as training centers and sim racing venues.

All orders are shipped from our warehouse located in Poznań, Poland.

Yes, we have a physical showroom in Poznań. You can see and purchase products in person.

Yes! We have the best-equipped sim racing center in Poland. You can try out various steering wheels, bases, pedals, and accessories before making a decision.

Yes, contact us via email or phone to schedule a private presentation and testing session in our showroom. Our team will guide you and help you choose the best setup.

Yes! We deliver full sim racing setups for home, professional, and commercial use. You can order a complete plug-and-play rig including steering wheel base, wheel, pedals, cockpit, seat, screen, PC, and accessories. Each setup is customized and supported by our team.

Yes, we provide custom discounts for full simulator bundles. Please contact us through our form or by email at [email protected] to receive a personalized offer.

Yes, we are an official and authorized distributor of all brands available on simline.eu. This guarantees product authenticity, full manufacturer support, and access to official updates and warranties.